Program and Membership Terms and Conditions

Group Lesson Benefits

Per-Week Programs

• Access 1, 2 or Unlimited lessons per week of your chosen lesson type
• Flexible bookings each week at a time that suits you
• Fortnightly payments
• 12 week minimum
• Make-up lessons available within the program timeframe

10 Lessons Packs

• Access 10 lessons
• Flexible bookings each week at a time that suits you
• 3-month expiry
• No auto-renewal

Private Tennis Lesson Enrolments

Click here for Private Lesson Terms and Conditions

All programs get free court hire at Wicks Park, Marrivckville. Subject to availability

Class Sizes

• On average, there are 4 to 6 students in each class, although for 5 to 7-year-olds, there are 2 to 3 students during their half-hour sessions. The price remains the same for both hourly and half-hour classes.

What to Wear?

• Comfortable clothes and sporting shoes
• Hats are recommended
• Use your own racquet or use one of ours. Racquets are available to purchase.

Lesson Times/Holiday Periods

• Trial Lessons and Group Programs can be started any week of the year
• Lessons are running all weeks of the year including Christmas and Easter. Fewer lessons will be run during holiday periods, although booking opportunities are available every week

Green Cards

• Juniors who attend may receive a green card for good behaviour, picking up balls, concentration, and improvement. These can be collected over time and rewards may be claimed
• Hand in your cards in an envelope to the Head Coach with your name on the front and any instructions

Booking Procedures

• All students must complete the Enrolment Form to be able to book their classes
• All bookings are made via the website or app with just a few clicks
• Students must have an active membership and credit to book lessons
• Parents can register as 1 account, with multiple children in their profile. This makes it easy to book lessons and make payments
• Families with additional children can receive a 10% discount on 10-week programs
• Class bookings can be made 2 weeks ahead, and up to 6 hours prior to the lesson start time
• You will receive a prompt to book another class immediately after the current lesson
• You can only book 1 of the same of the same class type per day
• If a 2nd class of the same type is requested on the same day, that must be approved prior to booking
• Please book early to avoid disappointment as places are limited
• Private lesson booking procedures

Mobile App

• The Clubworx App makes bookings easy
• Upon submission and approval of the Enrolment Form, you will be sent an email invitation to set up your password and download the Clubworx Mobile App
• You can manage all aspects of your program including booking, rescheduling, and cancelling classes, program payments, and class waiting lists

Waiting List Procedure

• You can register on a waiting list for full classes
• If a place opens you will receive an email and SMS alerting you that you are registered to attend the class
• You can take your name off the waiting list via the mobile app
• Cancellation policies apply to successful waiting list bookings

Cancellation policy

• Please be deliberate about attending booked time slots
• You can cancel, reschedule, and change your group class bookings up to 24 hours prior to the lesson commencing free of charge via the Clubworx App
• All group packs and programs – If a cancellation is not made 24 hours before the lesson start time, the lesson is counted towards the program
• Unlimited Lesson Programs – If a cancellation is not made 24 hours before the lesson start time, and the booked student is absent, there is a fee. This fee is $30 for adults’ 2-hour lessons or $15 for 1-hour and 30-minute lessons. This is to dissuade unattended bookings from taking the class space of other students.
• No refunds or credits will be issued for non-attendance or late cancellations.
• Programs and events may be rescheduled or cancelled by Four Seasons Tennis School due to weather, court conditions, or unforeseen circumstances.

Wet Weather Policy

• Students will receive an SMS if a class is cancelled. Do not assume the class is cancelled without receiving the SMS
• Students of a wet weather class cancellation will receive a credit to book into another class within the current program length
• If there is no availability to book another class within the current program, class credit can be applied.

Payment/Refund Procedure

• All tennis program payments are to be made via the Clubworx App/Ezidebit
• Membership pricing changes via 2 weeks’ notice
• Programs will automatically renew once the designated number of weeks has finished. 1 week before the end date students will be prompted to upgrade or change their program
• We do not refund programs, so choose carefully and conservatively
• Failed payments are rescheduled 2 days after the previous attempt
• We do not charge a booking fee, although payments made via Mastercard or Visa will incur a processing fee of 1.99%
• Using your bank account for Clubworx payments does not incur a surcharge

Pause Program Policy

• Programs can be paused with 1 week’s written notice to our email address
• Per-week programs can be paused for a minimum of 2 weeks, and a maximum of 4 weeks
• 10-lesson Packs can be paused for a minimum of 2 weeks and a maximum of 4 weeks

Program Cancellation/End of Membership

• To cancel your tennis program, please email us at least 5 business days before the renewal date
• You will receive confirmation 7 days prior to the renewal

Bookings & Payments

• All bookings must be made in advance and are subject to availability.
• Full payment is required at the time of booking unless otherwise agreed.
• Prices are subject to change but members will be notified via email at least 2 week prior, and won’t take effect until current program/membership expires.

Behaviour & Conduct

• All participants are expected to show respect to coaches, staff, and other players.
• Unsafe, disruptive, or disrespectful behaviour may result in suspension or removal without refund.

Facilities & Equipment

• Four Seasons Tennis School reserves the right to restrict use of facilities or equipment if deemed unsafe or inappropriate.
• All participants are expected to treat the facilities with care and respect.

Photography & Media

• Photographs and videos may be taken during programs for promotional purposes. If you do not wish to be included, please notify us in writing prior to participation.

General

• By booking or participating in our services, you agree to these Terms & Conditions. 
• Four Seasons Tennis School reserves the right to amend these Terms & Conditions at any time.